Cloud-Based Platform for Desktops, Laptops, and Mobile Devices
Constituent Engagement Management solution that can be accessed wherever staff have internet
The Features Needed for Constituent Engagement Management
Respond to requests from a multitude of sources, easily assign work to the correct organization, track progress, and effectively communicate to all parties throughout; foreAction was built with the needs of elected officials in mind and includes the breadth of functions to get the job done.
Automation
Easily set up intake automation for service requests, streamlining your service request intake process
Reporting & Analytics
In depth reporting and analytics, with a customizable dashboard providing information you need at a glance
CRM
Manage citizen relationships and interactions with rich CRM functionality
GIS
GIS Integration tools allow you to utilize a unique map view to show hot spots of issues throughout the community
Communication
Foster two way communication with citizens via email and SMS messaging tools
Mobile Workforce
Cloud based software and a mobile app allow staff to work anywhere they have an internet connection
Focus on getting the job done, not learning the tool
The user interface of foreAction is simple to use, simple to enter information, and behaves in a way that you expect it to. We work hard to make the right set of functionality available when you need it so you can focus on getting your job done.
The right combination of features and functionality
Available Out-of-the-box.
- Create, Track, Assign and Manage constituent issues, complaints and service requests
- Implement “best practices” with consistent and automated processes
- Enable inter-department collaboration through multi-assignment
- Ensure accurate and complete information with intake templates by case category
- Database encryption for confidential/secure information
- Plot case location on a map for easier lookup and crew dispatch
- Summary “Heat Maps” and “Pin Maps” provide at-a-glance understanding
- Automatic Geo-location lookup based on address or location description
- Drag and drop placement for exact location management
- One-click summary report with graphs
- Report generation wizard
- Modern data export types – CSV, PDF, HTML
- Auto redacted citizen PII (Personally Identifiable Information) and secure notes
- Single touch FOIA (Freedom of Information Act) reporting
- Pre-configured contact, households, mailing label and e-tag reports
Everyone stays on the same page.
- foreAction automates the communication process ensuring everyone stays informed
- Staff are notified when cases are assigned to them, and when they are coming due
- Constituents are informed when cases are created and when they are completed
- Mobile Application provides real time updates
- Relationship management designed specifically for constituent / local business data
- Issue history with status
- Automated civic address with GIS lookup
- Sophisticated Contact segmentation tools
- Store citizens’ businesses and committee relationships
- Outbound Email Campaigns for newsletters or reminders
- Fully integrated citizen notes system
Fully Hosted in a Secure and Redundant Data Center
- Predictable costs, controlled risk, on-demand access from anywhere
- No local software to install, no capital investment
- Painless upgrades and effortless reliability
- Fast implementation; Up and running in a morning
- Highest standards in data security and disaster recovery
- Data stays in the country of origin.
Schedule your demo today and see for yourself how foreAction can help.
Mobile App for Field Staff
Access assigned issues, update status, add notes or pictures from anywhere
With a full “offline mode”, the mobile app keeps working even outside of data network access. It automatically syncs when you are back online, bringing all information up-to-date.
