Customer Use Cases

Learn about how our customers are using the system and the benefits they achieve through its use.

[iee_cards image=”https://accesse11.com/wp-content/uploads/5b4cb7baaf9a0.png” title=”” heading_size=”h2″ description=”South Stormont is a township in eastern Ontario with a population of 13,110.
Like many Canadian municipalities they were managing citizen issues using phone calls, email, spreadsheets, good old fashion notepads and the occasional post-it! They were looking to be more efficient internally and more responsive publicly.

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[iee_cards image=”https://accesse11.com/wp-content/uploads/midland.png” title=”” heading_size=”h2″ description=”Midland is a town located on Georgian Bay in Simcoe County Ontario. It has a population of 16,864 but this swells to over 100,000 in the summer months.
Midland was looking for ways to streamline internal operations and improve service to their residents. Senior staff also wanted to improve their visibility into the issues the municipality were working on.

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[iee_cards image=”https://accesse11.com/wp-content/uploads/amherst200px.png” title=”” heading_size=”h2″ description=”Amherst is the largest town in Cumberland County, Nova Scotia.
Based on an internal process review, they recognized a need to better track and understand the types of issues the municipality was receiving from its citizens. Existing email-driven processes were working to a point, but lacked a proper tracking mechanism.

Read Story” link_type=”card” link_url=”https://accesse11.com/amherst/” target=”_self” alignment=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”e11_cust_card” id=”” element_typography=”custom” typography_title=”Open Sans:regular” title_font_size=”28″ title_color=”” typography_description=”Open Sans:300″ description_font_size=”16″ description_color=”” background_color=”#ffffff” border_color=”#ffffff” border_radius_top_left=”6″ border_radius_top_right=”6″ border_radius_bottom_right=”6″ border_radius_bottom_left=”6″ disable_hover_effect=”no” enable_box_shadow=”yes” /]

[iee_cards image=”https://accesse11.com/wp-content/uploads/cornerbrook.png” title=”” heading_size=”h2″ description=”The City of Corner Brook, NL was looking for a solution to improve their citizen issue tracking, while providing their 31,917+ residents with better services. The system they had in place was not meeting their needs; specifically when it came to reporting.
With its affordable price point, they were able to select AccessE11 quickly – saving them countless hours of staff resources.

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[iee_cards image=”https://accesse11.com/wp-content/uploads/logo-meaford-300×171.png” title=”” heading_size=”h2″ description=”In 2019 Meaford created a Strategic Priorities Plan including the implementation of a Citizen Service Request Management System. Like many municipalities, Meaford was having difficulty keeping track of the issues brought to them by their residents. No tracking was available leading to some issues falling through the cracks.

Read Story” link_type=”card” link_url=”https://accesse11.com/meaford/” target=”_self” alignment=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”e11_cust_card” id=”” element_typography=”custom” typography_title=”Open Sans:regular” title_font_size=”28″ title_color=”” typography_description=”Open Sans:300″ description_font_size=”16″ description_color=”” background_color=”#ffffff” border_color=”#ffffff” border_radius_top_left=”6″ border_radius_top_right=”6″ border_radius_bottom_right=”6″ border_radius_bottom_left=”6″ disable_hover_effect=”no” enable_box_shadow=”yes”]

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